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Reimbursement policy


Article 1 - Terms and Conditions

These general conditions of sale apply to orders placed on the Veganation For vegetable frozen cooked foods or subscriptions of vegetable frozen dishes, and concern home delivery.

Veganation reservations reserves the right to adapt or modify these GTCs at any time.

These changes are applicable and opposable to the customer from their online on the website and apply to any order after them.

Veganation regan reserves the right to revise and modify these general conditions at any time for any reason whatsoever, including to take into account the evolution of the contract for market affecting its activities, technological changes, Changes in payment methods, changes to relevant laws and regulatory requirements and changes in the capacities of our system. The customer will be subject to the general policies and conditions in force at the time of ordering products and services.

Using this site, the customer recognizes that he has read and understood the conditions of use and that he agrees to respect them at all times.

Article 2 - Sale of products and services

These general conditions of sale govern the sale of product (s), subscription (s) and services made available on the Veganation site. These services include the delivery of subscription (s) of meals delivered at home.

The product (s), subscription (s) and services linked to these general conditions of sale are those displayed on the vegan site at the time when the customer accesses it.

They exclude the sales policy for Uber Eat, Deliverect and Skipthedishes platforms.

Article 3 - Price policy

All prices are, in the absence of a contrary indication, expressed in Canadian dollars (CAD). The prices displayed on the site do not contain applicable taxes. These are added when confirming the order.

Veganation reservations reserves the right to modify the prices of products or subscriptions, at any time, respecting the applicable legal and regulatory provisions.

The cost of delivery is included in the final sale price.

Article 4 - Online order and cancellation

For the order and validation of order to be made, the Customer must inform his personal information: name, first name, telephone number, full address, email.When the order is confirmed, the Customer will receive a notification by email.

Therefore,It is the sole responsibility of the Customer to ensure that the product (s) he obtains through the services agreed him and that he does not order from product (s) (s) (s) (s) (s) (s) (s) (s) (s) s) to which he could be allergic.

The customer is invited to place his order online by choosing his product (s) or package (s). To do this, he will have to click on the desired package (s) then on "validate". Once validated, a summary of the product (s) or package (s) detailing the contents of the box will appear in a window. The customer can modify his basket at any time before making the payment. Once this one is carried out, it will no longer be possible to modify your order.

The customer will not be able to pay in several times. Any payment must be made in full and made in a single payment or according to the methods related to the subscription.

By accepting the general conditions and by concluding a contract with veganation, the customer understands that his subscription to the services will be renewed according to the terms related to the selected subscription.
The customer will have the opportunity to cancel an order in advance. All of its payment will then be reimbursed.

Article 5 - Recording, username and password

The customer can read the various products and/or packages offered for sale on the site. The customer can freely navigate the different pages of the site, without being engaged for an order.
The ordering process offers two possibilities:

  • The customer can enter his email address
  • When registering, the Customer chooses an identifier and a password, associated with certain compulsory data that will be requested, in particular his name, first name, precise address (including the building number, floor, the digicode) for a Order in delivery, mobile phone number and email address.

It is the customer to ensure that information on their account, including their designated address, is up to date and exact.

It is up to the customer to keep their information strictly confidential and not to communicate it to third parties, in order to avoid as much as possible any risk of intrusion of their customer account and the ordering without their knowledge by unauthorized persons. Veganation cannot be held responsible for any use of the customer's account by a third party who would have had access to his identifier and his password in any way.

In the event of loss or oblivion by the customer of his password, he will be able to reset the latter and choose a new one by clicking on the "Forgotten password" link and by entering his email address. The customer will then receive an email at the indicated email address, if it is recognized, allowing him to receive his new password.

The customer undertakes toImmediately notify written veganation of any unauthorized use of your account or password, or any other security violation.

By communicating his email address, the customer means his interest in veganing and understands that he could receive marketing communications by email.

Véganation regan reserves the right to suspend or terminate the customer's account if it makes it illegal use or if they violate acceptable conditions of use.

Article 6 - Delivery policy

The delivery of the order will take place at the delivery address indicated by the Customer when ordering placed on the website. This will cover the limits of the territory of the Metropolitan Region of Montreal. Once the order has been validated by the customer, it will no longer be possible for him to change the place.

Veganation will not deliver outside Montreal or internationally.

Deliveries will be made over the period entered by the Customer when ordering placed on the site. The Customer will accept the delivery of the product (s) according to the agreed time and delivery place. Delivery times are estimates and not guarantees.
The flat (s) or the subscription (s) delivered (s) will be the one/those past by the customer corresponding to the previous week.

The delivery times indicated on the site run from the validation of the order on the site.

In the event of delay in delivery, for various reasons, veganation cannot in any case oblige to compensate the customer. The latter may however send a complaint on the "contact" page of the website.

In the absence of the customer on the scheduled delivery date, the meal box being packed in an insulated set, it will be deposited in front of the customer's home.

If a delivery date falls a public holiday, the products will be delivered the following working day or such that besides specified in a notice being sent via our site.

In order to maintain the integrity of the products after delivery, it is recommended to refrigerate or immediately freeze perishable products according to the indications on the label.

If the carrier cannot deliver the products due to an erroneous address, or if it has not been claimed by the customer, it will be returned to the default address by default.
Veganation may however contact the customer to obtain the right address. 

Article 7 - Payment methods 

The payment terms are established by veganation. The company allows payment to be made by the following means:

  • Visa, Mastercard, American Express, Discover, Diners Club, Interac, Shop Pay, Apple Pay and Google Pay.

Payments must be approved by the financial institution that has issued the credit or debit card. The customer must be legally authorized to use the card that will be used to pay the order.

The Customer declares and guarantees that the payment data provided is true, accurate and complete and that it is authorized to use this credit card or this account to carry out their transaction.

By providing his payment information, the Customer confirms that he authorizes veganation to use and access the payment tool he has chosen to use. By providing his payment details, the Customer confirms that he authorizes veganation to invoice the amount due to this payment tool.

If veganation considers that the payment of the customer has violated a law or one of its conditions of use, Véganation regan reserves the right to cancel the transaction.

Article 8 - Subscription

All recurring subscriptions will be automatically billed and renewed until the customer notifies veganation of his wish to cancel the subscription.

Article 9 - Guarantee policy

The customer Recognizes and accepts that if he has a specific allergy or intolerance, it is his responsibility to review the information concerning the allergens indicated in the list of dishes ingredients and to order only if the menu agrees to its specific needs.

If the customer is not satisfied with one or more dishes or if he cannot eat it because of an allergy or intolerance, the customer can say to vegan by writing to him on his page contact.

Veganation will be held responsible for any problem arising from its site. Nevertheless, Veganation is not responsible for any irregular use of its site.

Veganation guarantees that any product purchased through its site will be, on delivery, in accordance with its description, of satisfactory quality, and reasonably adapted to all the uses for which the product (s) of this type are generally provided .

Article 10 - Exchange and refund policy

Veganation does not provide for any refund or exchange for the product (s) or subscription (s) purchased on its site, with the exception of non-compliance with the description appearing on the site, or If the product (s) and/or subscription (s) received by the customer do not correspond to the products and/or package (s) ordered by the latter.

The request for reimbursement or exchange of the product and/or non-compliance must be made within thirty (30) days after receipt of the order.

When the Customer requests the reimbursement or exchange of the non-conform product (s), he must contact the seller by sending a clear description of the elements making the product and/or subscription (s) issued (s) Non-compliance with the description appearing on its site as well as photographs of the product (s) and/or subscription (s) clearly and precisely showing the elements of non-compliance included in the description. Veganation will not accept any return in person of the non-complimentary product (s) and/or subscription (s).

If the Customer terminates his subscription to the Services before the deadline, the refund request will be processed as quickly as possible and, at the latest, within 30 days of the date when the cancellation confirmation was received. If necessary, the full price of the product will be reimbursed.

Article 11-Refusal of order-Failure by the Customer of his obligations

The site reserves the right to refuse any order for legitimate reasons and in particular in cases where the quantities ordered are abnormally high or unusual.

The non-compliance by the Customer of the obligations subscribed under these General Conditions, and in particular in the event of fraud or attempted fraud, and any payment incident may result in the suspension of access to the services offered on the site , and the termination of the account according to the degree of severity of the actions in question, without prejudice to any damages that the site could request.

The site reserves the right to refuse any order to a customer with whom it would be in dispute.

Article 12 - Law and protection

These general conditions of sale are subject to the applicable laws of Canada and aim to comply with its necessary rules and regulations.

Any dispute or complaint arising from services, products or site or in relation to them or their training (including disputes or non-contractual complaints) will be governed by Quebec law and the federal laws of Canada which apply . Any dispute or complaint arising from or in relation to these services, products or site (including disputes or non -contractual complaints) will be subject to the exclusive jurisdiction of the courts of Quebec.

The general conditions in French will be executed and interpreted in accordance with Canadian law.

In the event of a dispute or for any questions on the operation of the site, or on an order or more generally on the products or services offered on the Site, the Customer will be addressed in priority to the Customer Relations Service:


Article 13 - Product availability

The flat (s) or the chosen subscription (s) are available subject to available stocks.

The availability of certain products can be limited. Vegans can modify or remove one or more products at any time without notice. The customer will then be informed that the equivalent of a dish in value will be provided to him.

Article 14 - Rights and image rights

Any content published and made available on this site is the property of Veganation and its creators.

Veganation is the owner or license taker of all the intellectual property rights of his site, whether recorded or not, and on the material published on it, including all the texts, graphics, user interfaces, interfaces Visual, photographs, trademarks, logos, downloadable content, sounds, music, works of art and computer codes (collectively, "content"), including, but without limiting itself, design, structure, selection , coordination, expression, "appearance" and the arrangement of said content. The site and the content are protected by copyright and trademarks and should not be copied, reproduced, republished, dreamed, published, displayed, publicly displayed, encoded, translated, transmitted or distributed Anyway (including by “mirror”) on any other computer, server, software or other media for publication or distribution or for any commercial enterprise, without our prior written and express consent.