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Shipping policy

The delivery of the order will take place at the delivery address indicated by the Customer when ordering placed on the website. This will cover the limits of the territory of the Metropolitan Region of Montreal. Once the order has been validated by the customer, it will no longer be possible for him to change the place.

Veganation will not deliver outside Montreal or internationally.


Deliveries will be made over the period entered by the Customer when ordering placed on the site. The Customer will accept the delivery of the product (s) according to the agreed time and delivery place. Delivery times are estimates and not guarantees.
The flat (s) or the subscription (s) delivered (s) will be the one/those past by the customer corresponding to the previous week.
 

The delivery times indicated on the site run from the validation of the order on the site.


In the event of delay in delivery, for various reasons, veganation cannot in any case oblige to compensate the customer. The latter may however send a complaint on the "contact" page of the website.

In the absence of the customer on the scheduled delivery date, the meal box being packed in an insulated set, it will be deposited in front of the customer's home.


If a delivery date falls a public holiday, the products will be delivered the following working day or such that besides specified in a notice being sent via our site.

In order to maintain the integrity of the products after delivery, it is recommended to refrigerate or immediately freeze perishable products according to the indications on the label.


If the carrier cannot deliver the products due to an erroneous address, or if it has not been claimed by the customer, it will be returned to the default address by default.
Veganation may however contact the customer to obtain the right address.